{"id":544,"date":"2021-10-15T07:21:55","date_gmt":"2021-10-15T07:21:55","guid":{"rendered":"https:\/\/doc.bim.fm\/index.php\/docs\/support\/"},"modified":"2022-02-11T13:53:37","modified_gmt":"2022-02-11T13:53:37","slug":"support","status":"publish","type":"docs","link":"https:\/\/doc.bim.fm\/index.php\/docs\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<p>Sur BIMFM, vous pouvez facilement contacter le support en cas de probl\u00e8me.<\/p>\n\n\n\n<h4>Via l&#8217;Avatar :<\/h4>\n\n\n\n<ol><li>Cliquez sur l&#8217;ic\u00f4ne d&#8217;avatar (vos initiales en haut \u00e0 droite)<\/li><li>Cliquez sur \u201cSupport\u201d,<\/li><li>Cliquez sur \u201cCr\u00e9er un ticket\u201d,<\/li><li>Une fen\u00eatre modale s\u2019ouvre,<ol><li>Vous pouvez sp\u00e9cifi\u00e9 un titre, une description ainsi qu&#8217;une pi\u00e8ce jointe,<\/li><li>Cliquez sur &#8220;Confirmer&#8221;<\/li><\/ol><\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" src=\"https:\/\/doc.bim.fm\/wp-content\/uploads\/2021\/10\/GifCreateTicket.gif\" alt=\"\" class=\"wp-image-508\" width=\"1432\" height=\"699\"\/><figcaption>Cr\u00e9ation d&#8217;un ticket de support sur BIMFM<\/figcaption><\/figure><\/div>\n\n\n\n<h1>Modifier son ticket au support<\/h1>\n\n\n\n<h4>Via l&#8217;Avatar :<\/h4>\n\n\n\n<ol><li>Cliquez sur l&#8217;ic\u00f4ne d&#8217;avatar (vos initiales en haut \u00e0 droite),<\/li><li>Cliquez sur &#8220;Support&#8221;,<ol><li>Une fen\u00eatre modale s\u2019ouvre,<\/li><\/ol><\/li><li>Cliquez sur l\u2019ic\u00f4ne \u201c\u2026\u201d en bout de ligne d\u2019un partage, un menu d\u2019actions s\u2019affichera,<\/li><li>Cliquez sur l\u2019action \u201cModifier le ticket\u201d,<\/li><li>Une fen\u00eatre modale s\u2019ouvre,<ol><li>Vous pouvez modifier le titre, la description et rajouter une pi\u00e8ce jointe,<\/li><li>Cliquez sur &#8220;Confirmer&#8221;.<\/li><\/ol><\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" src=\"https:\/\/doc.bim.fm\/wp-content\/uploads\/2021\/10\/GifEditTicket-1.gif\" alt=\"\" class=\"wp-image-531\" width=\"1432\" height=\"698\"\/><figcaption>Modification d&#8217;un ticket au support<\/figcaption><\/figure><\/div>\n\n\n\n<h1>Supprimer son ticket au support<\/h1>\n\n\n\n<h4>Via l&#8217;Avatar :<\/h4>\n\n\n\n<ol><li>Cliquez sur l&#8217;ic\u00f4ne d&#8217;avatar (vos initiales en haut \u00e0 droite),<\/li><li>Cliquez sur &#8220;Support&#8221;,<ol><li>Une fen\u00eatre modale s\u2019ouvre,<\/li><\/ol><\/li><li>Cliquez sur l\u2019ic\u00f4ne \u201c\u2026\u201d en bout de ligne d\u2019un partage, un menu d\u2019actions s\u2019affichera,<\/li><li>Cliquez sur l\u2019action \u201cSupprimer le ticket\u201d.<\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" src=\"https:\/\/doc.bim.fm\/wp-content\/uploads\/2021\/10\/GifDeleteTicket-1.gif\" alt=\"\" class=\"wp-image-533\" width=\"1432\" height=\"698\"\/><figcaption> Supprimer son ticket au support <\/figcaption><\/figure><\/div>\n\n\n\n<h1>Ajouter un commentaire sur son ticket au support<\/h1>\n\n\n\n<h4>Pour ajouter un commentaire :<\/h4>\n\n\n\n<ol><li>Cliquez sur l&#8217;ic\u00f4ne d&#8217;avatar (vos initiales en haut \u00e0 droite)<\/li><li>Cliquez sur \u201cSupport\u201d,<\/li><li>Cliquez sur votre ticket,<\/li><li>Une fen\u00eatre modale s\u2019ouvre,<ol><li>Vous pouvez consultez votre ticket et ses commentaires,<\/li><li>Vous pouvez comment\u00e9 votre ticket en remplissant le champs &#8220;Commentaire&#8221; et en cliquant sur &#8220;Ajouter le commentaire&#8221;.<\/li><\/ol><\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" src=\"https:\/\/doc.bim.fm\/wp-content\/uploads\/2021\/10\/GifCommentTicket-1.gif\" alt=\"\" class=\"wp-image-536\" width=\"1432\" height=\"698\"\/><figcaption> Commenter un ticket <\/figcaption><\/figure><\/div>\n\n\n\n<h1>Supprimer un commentaire sur son ticket au support <\/h1>\n\n\n\n<ol><li>Cliquez sur l&#8217;ic\u00f4ne d&#8217;avatar (vos initiales en haut \u00e0 droite)<\/li><li>Cliquez sur \u201cSupport\u201d,<\/li><li>Cliquez sur votre ticket,<\/li><li>Une fen\u00eatre modale s\u2019ouvre,<ol><li>Vous pouvez consultez votre ticket et ses commentaires,<\/li><li>Vous pouvez supprimer votre commentaire en cliquant sur la poubelle \u00e0 droite de celui-ci.<\/li><\/ol><\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" src=\"https:\/\/doc.bim.fm\/wp-content\/uploads\/2021\/10\/GifDeleteCommentTicket-1.gif\" alt=\"\" class=\"wp-image-537\" width=\"1432\" height=\"698\"\/><figcaption>Supprimer un commentaire sur son ticket<\/figcaption><\/figure><\/div>\n","protected":false},"featured_media":0,"parent":0,"menu_order":3,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"_links":{"self":[{"href":"https:\/\/doc.bim.fm\/index.php\/wp-json\/wp\/v2\/docs\/544"}],"collection":[{"href":"https:\/\/doc.bim.fm\/index.php\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/doc.bim.fm\/index.php\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/doc.bim.fm\/index.php\/wp-json\/wp\/v2\/comments?post=544"}],"version-history":[{"count":1,"href":"https:\/\/doc.bim.fm\/index.php\/wp-json\/wp\/v2\/docs\/544\/revisions"}],"predecessor-version":[{"id":545,"href":"https:\/\/doc.bim.fm\/index.php\/wp-json\/wp\/v2\/docs\/544\/revisions\/545"}],"next":[{"title":"API","link":"https:\/\/doc.bim.fm\/index.php\/docs\/api\/","href":"https:\/\/doc.bim.fm\/index.php\/wp-json\/wp\/v2\/docs\/569"}],"prev":[{"title":"Gestion du projet","link":"https:\/\/doc.bim.fm\/index.php\/docs\/projet\/","href":"https:\/\/doc.bim.fm\/index.php\/wp-json\/wp\/v2\/docs\/300"}],"wp:attachment":[{"href":"https:\/\/doc.bim.fm\/index.php\/wp-json\/wp\/v2\/media?parent=544"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/doc.bim.fm\/index.php\/wp-json\/wp\/v2\/doc_tag?post=544"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}